Shipping Policy
Free Shipping on All Orders!
We are pleased to offer free shipping on all orders within [Your Country/Region]. Enjoy a hassle-free shopping experience with no hidden shipping fees!
Shipping Methods
- We utilize various shipping carriers to ensure your order arrives safely and promptly.
- Standard shipping typically takes [insert estimated delivery time, e.g., 5-7 business days]. Please note that delivery times may vary based on your location.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.
Damaged or Lost Items
- If your order arrives damaged or is lost during transit, please contact our customer service team within [insert time frame, e.g., 48 hours] for assistance. We will work with you to resolve the issue promptly.
Returns Policy
We strive to provide you with the best products. However, we understand that sometimes things don’t work out. Our return policy varies by product, so please read the details carefully.
Return Eligibility
- Each product may have different return eligibility criteria based on the vendor’s policy. Please refer to the specific product page for detailed return information.
- Generally, items must be returned in their original condition and packaging.
Return Window
- We have variant Return time for different products from the date of delivery to initiate a return for eligible items. Please visit the product page for each product return.
Return Process
- To request a return, please contact our customer service team at [insert contact information].
- Provide your order number and details about the item you wish to return.
- Our team will guide you through the return process and provide any necessary instructions.
Return Shipping Costs
- Return shipping costs may vary depending on the vendor’s policy. Please check the specific product page for details.
- In some cases, we may provide prepaid return labels; otherwise, customers are responsible for return shipping fees.
Refunds and Exchanges
- Refunds will be processed within [insert time frame, e.g., 7-10 business days] after we receive the returned item.
- If you prefer an exchange instead of a refund, please specify this when initiating your return request.
Special Cases
- For defective items or incorrect shipments, please reach out to us immediately. We will ensure that you receive a replacement or refund as applicable.
Need Help?
If you have any questions about our Shipping and Returns policy or need assistance with your order, feel free to contact our customer service team at info@decoriax.com. We’re here to help! Feel free to customize any sections as needed, including estimated delivery times, contact information, and specific details related to your vendors’ policies. This content provides clarity for your customers while accommodating the unique aspects of your dropshipping business.