| Return Policy |
Returns Policy: #1 You have 30 days to return an item from when you ordered it. #2 To be eligible for a return, your item must be unused and in the same condition you received it. #3 Your item must be in the original packaging. #4 Contact us before sending back your item so that we can issue you an RMA (Return Merchandise Authorization) Refunds: #1 Once we receive your item, we will inspect it and notify you that we have received your returned item. #2 We will immediately notify you of the status of your refund after inspecting the item. #3 If your return is approved, we will initiate a refund to your credit card (or original method of payment) #4 All Returns are subject to a 20% Restocking Fee. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return results from an error (you received an incorrect or defective item, etc.) You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Return Shipping: You will be responsible for paying the shipping costs for returning your item. We recommend a carrier such as USPS Priority, FedEx, or UPS, as it can be traced. Shipping costs are non-refundable. Shipping Policy: International Orders – Although Our Company does not ship International orders directly to customers, we would like to propose an alternative for our International customers. You can still place an order with Our Company by signing up with a third-party mail forwarding service*. This gives you a domestic address, in the United States, that Our Company will ship to at our same low (or free) domestic shipping rates. The mail forwarding service takes care of getting your mail to you in your country. This is a simpler and more cost-effective way of servicing our International customers. Please see below for how this works and how to get started. Step 1 – Register with a mail forwarder to obtain a domestic address in the United States Get a MyUS Address – reasonable rates. Online rate calculator. Personal shopping service. USA Box USGoBuy Step 2 – Place your order. Enter your new shipping address and leave the billing address the same. Please make a note in the Comments field that this is an international order. You may enter your international address there. Our system will not accept an international address as either the billing or shipping address. You must use your domestic address. Q: Why doesn't Our Company ship directly outside of the United States? A: International shipping is expensive, not very reliable, and can be complicated. Our clients were having difficulty with getting packages in a timely and cost-efficient manner, and we were spending too much of our resources handling international shipping issues (lost packages, slow delivery times, delays in approval of the shipping charges, failed credit cards, answering questions concerning cost, etc.). To better serve our overall client base, we decided to leave international shipping to the international shipping experts. It was either that or raise our international surcharge dramatically. Since mail forwarders are experts at international delivery, they can do it much more efficiently than we can. Because they ship so much internationally, they get bulk rates and can be more competitive than we can. Many of our international customers already know that and are using mail forwarding services. Once you have signed up with a mail forwarding company, this makes it simpler for you, the international customer (you know exactly what to expect from your mail forwarding company). This also makes it simpler for us since we can now deal with all of our customers, both domestic and international, in the same way. This allows us to keep our operation running smoothly and our prices low.
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